Everett Industries is expanding its sales team and seeking a responsible, outgoing, and motivated Customer Service Representative who is seeking a position which has promotion opportunities within a growing company.

The hourly full-time On-Site position will pay $20-30/hour (dependent on experience) on a bi-weekly basis through direct deposit, with 80 hours of paid vacation per year. 401k benefits will be available the first day of the quarter following 90 days of employment, with a sliding scale match of up to 3.5% at 6% contribution. Company-paid health premiums (HSA plan) will be available after 30 days of employment.

The Job

You will be primarily responsible for supporting all aspects of service to the customer including:

  • answering initial phone calls,
  • listening to, understanding, and communicating customer needs, maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • receiving and processing Purchase/Sales Orders,
  • collecting and accurately maintaining customer information such as contact information, shipping and billing addresses, payment methods and discounting status,
  • creating and communicating sales quotes for catalog items,
  • communicating/coordinating with manufacturing and the customer regarding schedule or order changes,
  • working with Sales Team to produce quotes for Engineered-to-Order products, tracking turnaround time, inquiry/prospect status, and incoming request/close rates.


  • Excellent verbal and written communication skills.
  • Experience with customer service, sales, and interacting with customers directly.
  • High level of professionalism.
  • Patience to deal with customer issues and calls.
  • Excellent computer skills (Excel, Word, QuickBooks.)
  • Ability to exercise logical critical thinking when problem-solving, stopping when something doesn’t make sense.
  • Excellent time management skills.
  • Dependable, self-starting, detail oriented.

Who we are:
Everett Industries, LLC, is a leading producer of abrasive saws for cutting hard steel, aerospace, and medical alloys. We traditionally produced simple, catalog tool room cut-off saws. Over the past three years, we have developed a line of fully-automated abrasive cutting systems. These systems are built to machine tool standards and feature full automation and an array of automated material handling and safety controls.
Our customer-driven team takes responsibility for machine performance and process capability. We deliver good machines we are all proud of. We are a small company, and as such are nimble and performance-based—there is no hiding here. Expect to behave like an adult and be treated like one as well. We are Mid-Western, can-do manufacturing people who believe that science and skill win out over superstition and fear. We, and this job, are located in Warren, Ohio—it is not NYC, Palo Alto, or Chicago—but a small mid-western town with low crime, good schools, small-town values, and a low cost of living.

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